Professor Tony Bendell is a world renowned authority on the subject of organisational excellence and process improvement. The Rolls-Royce funded professor of quality management, is also the managing director of the Services Ltd team.

Trained to post graduate level in executive coaching, Charmaine is also active in leadership and transformation. Today she has clients in both private and public sectors, but she retains an active interest in educational leadership and transformation having 20+ years in the field.

A graduate from the University of Cambridge and a highly experienced course tutor; Mike has been a management consultant since 1987 and has been associated with Services Ltd for several years and is our head auditor for ISO 18404.

Stan specialises in Business Process Improvement. Stan is a Senior Six Sigma specialist trainer and consultant for Services Ltd and is also our leader on Excel and Minitab applications.

Roy is a senior operations management professional with over 30 years experience of introducing operational and strategic change within manufacturing, service and public sector organisations which has included the use of World Class, Lean, Process Management, Continuous Improvement and Management Development techniques in a diverse range of market sectors. Roy has also introduced and implemented business improvement into a diverse range of clients and with associated development of Management an