
PUBLIC SECTOR SUPPORT
The need for taking unnecessary Waste out of public services has never been greater. We can no longer ignore the longer-term environmental impact associated with the Carbon Footprint of the Waste in our public services.
As well as our private sector and voluntary sector work, Services Ltd work extensively with UK and international public sector organisations. Since our foundation in 1983 we have been involved in numerous public sector improvement initiatives. Our consultants understand the culture and language of the public sector and the major initiatives during public sector change and improvement in the UK and abroad. We offer a complete support service for public sector organisations wanting to improve and provide better service to the public. Our range of support covers all aspects of the transition process, covering Self-Assessment, process improvement, proceduralisation, implementation of ISO 9001:2008 and updating Quality Management Systems for the recent changes, stakeholder analysis, customer focus and employee surveys, Benchmarking, the EFQM Excellence Model, training needs analysis, senior management development and mentoring, ISO 14001, Six Sigma and Lean.
Lean Public Services
Lean Transformation Executive Overview: 1-Day
- What Lean can and cannot deliver
- Case Studies
- Management Role
- Deploying Lean Transformation Programmes
- Background to Lean Methodology
- What are the possibilities and how can they be achieved effectively
- Introduction to Lean approaches and methods
Getting Started With Lean: 3-Day
- In organisations considering applying the Lean Enterprise approach
- Responsible to support/monitor the success of Lean improvement or business improvement projects of all types
- In organisations pursuing the approach, but who have no knowledge of the theory or practice
By the end of the course you will be able to:
- Understand the nature and practical implementation of the Lean Enterprise approach and toolkit
- Appreciate corporate Lean Enterprise application, roles and responsibilities
- Know how to monitor and champion Lean improvement projects
- Undertake personally simple Lean improvement
- The Lean Enterprise Approach
- Why do it?
- Understanding advantages and constraints
- Understanding possible objections
- Implementation needs
- Relationship to Quality Management and Six Sigma
- The requirements of Lean Projects
- Roles and responsibilities
- Value Mapping
- The 7 Common Wastes
- 5S’s and Visual Management
- Process Measurement
- Process Design/Specification process and process risk assessment
- Managing expectations of the programme
- Convincing others
- Facilitating and supporting the change agents
- Building positive relationships
- Clarifying knowledge gaps
- Planning the process
Certified Master Lean Belt Programme: 10-Day