Designed for managers, and senior executives,  who want to understand and apply the EFQM Excellence Model within their organisations and working environment.  Using real application documents and simple effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them.


This training is linked to building the EFQM Management Document, a simple way to documenting your organisation against the EFQM Model.  This document provides a good overview of the organisation that can be used internally and externally and updated in real time.

We are now providing additional public courses in partnership with Bywater in Coventry, West Midlands. To learn more about our partnership with Bywater, please click this link.