Professor Tony Bendell BSc (Econ), MSc, PhD, FIQA, FSaRS, CStat FRSA

Professor Tony Bendell
BSc (Econ), MSc, PhD, FIQA, FSS, CStat, FSaRS, FRSA
World renowned authority on the subject of organisational excellence and process improvement, authoritative conference speaker and consultant at the highest levels; recently retired as one of the UK’s three Professors of Quality Management

Professor Tony Bendell founded Services Ltd. as a Quality consultancy and training organisation in 1983 and remains its Managing Director. He has recently retired as the Rolls- Royce sponsored Professor of Quality and Reliability Management and Director of the Centre of Quality Excellence at the University of Leicester. His main consultancy interest lies in Senior Management and Organisational Development and in the application of advanced process improvement and error reduction approaches such as Six Sigma and the Lean Organisation. He is course director of Services Ltd.’s Six Sigma and Lean training programmes .

He is a leader in research into Quality Management, including:

· Process Improvement Methodology
· Measurement of Quality initiatives;
· Benchmarking and Business Excellence.

He is the principal author of eight books on Quality Methods, management, measurement and Benchmarking as well as the UK Government’s Department of Trade and Industry “Managing in the 90's” booklet on the Quality Gurus. His publications include:

· "Benchmarking for Competitive Advantage", Financial Times (now available in six languages and 2 editions),
· Principal author of the FT/Pitman book "The Benchmarking Workout"
· "Quality: Measuring and Monitoring", Sunday Times management series
· "Implementing Quality in the Public Sector" Financial Times

Tony was a member of the British Standards Institute QSI Committee which dealt with the Year 2000 revision to ISO 9000 and a member of the Board of Midlands Excellence and is currently President of the East Midlands Quality Club, a Fellow and Registered Senior Consultant of the Institute of Quality Assurance, a Fellow of the Royal Statistical Society and a BQF Licensed Trainer for the EFQM Excellence Model.