Chas McCann BSc

Senior consultant with extensive blue chip management experience in Six Sigma, Business Excellence, Benchmarking programmes and the Quality Function in the UK and internationally.

Charles is a Senior Consultant with Services Ltd. specialising on the implementation of Six Sigma programmes, Business Excellence and Benchmarking techniques in a wide range of organisations. As part of this role, he acted as a central advisor to the GEC/Marconi group of companies on external and internal Benchmarking and also was involved in similar project work for Johnson and Johnson. Other projects include similar work with a group of nine major charities and projects for Rolls-Royce, Motorola and Bath & North East Somerset Council. Recent projects also include evaluating Lafarge Contracting against the EFQM Excellence Model, providing consultancy in connection with the Great Western/Thames Link Bid and co-leading a course for Rolls-Royce Process Excellence Project Sponsors in the UK, USA, Canada, Norway, Germany and Brazil.
Charles joined Rank Xerox in 1966, after graduating from the University of London. He has extensive experience and expertise working in many functions including Purchasing and Production with particular emphasis on the Implementation of Total Quality and Lean Manufacturing.

In 1986, he led the Xerox Worldwide Sheet Metal commodity team and was responsible for the management of the worldwide supplier base. In this role he undertook the benchmarking of all activities including two trips to Japan to study their approach to Just in Time and Lean Manufacturing. In this role he worked for the World Wide Centralised Materials Management function of Xerox and spent two years on assignment in the Netherlands.
Charles was responsible for Quality and Technical Services in the Rank Xerox Manufacturing and Supply Chain from 1989, and during this assignment he coordinated the Rank Xerox Manufacturing and Supply Chain activities for the European Quality Award and the introduction of the RX self assessment programme. He was responsible for achievement of the World Class levels of Productivity and Quality throughout the manufacturing and supply chain activities.
His last assignment in Xerox was as the UK Business Manager for Xerox Quality Services, a Business Division, which provided consultancy and training in the field of Total Quality and Continuous Improvement. In this role he worked with many organisations in the public and private sector. During this time Charles was invited to host seminars on the Principles of Supplier Base Management in Istanbul by the largest Holding Company in Turkey.

Since leaving Xerox in 1998, Charles has continued to work with Services Ltd. to support organisations involved in Cultural Change, Benchmarking, the implementation of Total Quality strategies, Supplier Base Management, Six Sigma and training in the associated tools and techniques. In this role he worked at the GEC Management College at Dunchurch, where he was retained as a specialist advisor in the Benchmarking and Business Excellence Centres. Charles was also invited by Professor Tony Bendell to be a joint author of the Benchmarking module for the MSc’s in the Management of Quality Excellence for the University of Leicester where he also acts as a part-time expert tutor and marker.
Chas has extensive experience in the training and consultancy of tools and techniques used within a Total Quality environment such as Process Improvement, Problem Solving, Interactive Skills, Teamwork and Policy Deployment. He has helped clients with senior management programmes, process, and management coaching for the application of process improvement and problem solving tools and techniques. Charles has also designed and led a company wide process improvement programme for a large client organisation.