Processes

How the organisation designs, manages and improves its processes in order to support its policy and strategy and fully satisfy, and generate increasing value for, its customers and other stakeholders.

How do you

• define your key processes so that they are understood by all - perhaps using flowcharts or diagrams?
• encourage everyone to work on imroving processes?
• design and deliver your products and services?
• plan to introduce change to the processes and monitor the effect of these changes?
• manage and enhance customer relations?

A process is a sequence of steps which adds value by producing required outputs from a variety of inputs.