ISO 9000:2000 and Customer Focus

Examples of in-house Courses:

ISO 9000:2000 Review and Assessment of Customer Approaches

The new standard now requires ISO 9000 certificated companies to undertake, document, review and continuously improve the measurement, analysis and use of customer perception data. The requirement is quite complex and companies will need to prepare early for these changes to maintain certification. It is also an excellent opportunity to obtain a renewed business focus on what the customer thinks and wants.

As well as conducting broad system reviews against all the revised ISO 9000 criteria, Services Ltd. offer specific reviews and assessments of clients' current customer approaches.

Enhanced Customer Process Development Programme

Services Ltd. can also help clients build the stronger customer approaches necessary under the new ISO 9001 criteria. As well as offering specific training courses of various durations, we conduct direct development work and design and conduct independent telephone, internet or postal customer surveys for clients.

Please Contact Us for further details