Public Sector Process Excellence 4-day Programme

There is relentless pressure on public sector bodies to build their processes around citizens/customers and improve value for money. The Gershon Agenda is just the latest of a long line of initiatives focussed on improving services and value for money.

The Public Sector Process Excellence Programme is a radical programme designed to give public sector managers the tools to simultaneously improve customer outcomes and value for money by deploying simple and robust improvement tools and techniques specially selected for their usefulness in public sector service delivery.

Public Sector Process Excellence Framework

Public Sector Process Excellence is built around a robust process improvement framework:

What you will learn on the Public Sector Process Excellence Programme

• The Public Service Process Excellence improvement framework and the 10 most relevant improvement tools a public sector manager needs to use
• The 5 ways to focus in on processes ripe for change
• The 3 best ways of overcoming resistance to change
• The key to communicating the results of improvements throughout the whole organisation
• Who should attend the Public Sector Process Excellence Programme
• Public sector managers and leaders with a passion for improving citizen/customer focus and value for money
• Operational managers who have identified an urgent need for improving their services
• Senior managers planning large scale improvements in their organisations looking for a practical approach to improvement that can be quickly scaled up to deliver radical results
  

Approach:

The Public Sector Process Excellence improvement approach is introduced into organisations through highly interactive workshops led by experienced public sector managers and consultants. The programme consist of a 2 day intensive introductory working session that introduces the framework and two one day workshops in which managers can identify their own processes for improvement and get peer and expert assistance working through the framework.

The facilitators are Services Limited's senior consultants who work to deliver a fantastic learning experience for delegates.

The workshop sessions are separated by 4 – 6 weeks to give delegates time to reflect on and practice using the frameworks, tools and techniques in their own organisations.

A two-day optional consultancy package is available as an option to supplement this programme at a specially discounted rate. The two consultancy days provided by programme tutors are normally taken to support implementation at the participants’ organisation between the workshop sessions.

Outline Programme

Introductory two-day working session

• The Public Sector Process Excellence improvement framework
• Using Gershon to leverage improvement
• Underpinning concepts
• Typical public sector processes
• Improvement tools and techniques that work in the public sector
• Practical exercises deploying the framework and tools
• Identifying suitable processes in delegates organisations
• Influencing key stakeholders and “gatekeepers”
• Reflection, revision and preparation for workshops

Workshops

The two following one-day workshops will cover the practical realities of improvement and will include core knowledge and feedback from delegates’ own experiences. Core knowledge will include:

• Influencing and leading improvements including stakeholder management and communications
• Getting teams to gel
• Planning deployment
• Sustaining the gains made
  

Course fees

Available on request