"1-DAY Introduction to Performance Measurement"

Dates

This one-day course provides you with a solid basis for understanding and deploying performance measurement in organisations of all types. The course concentrates on practical techniques you can apply back at the workplace.

The basis to understand performance measurement is defining what we mean by "performance". The term is widely used; but, each user tends to have their own definition and this can lead to predictable problems of coordination. Performance measurement is built upon uncovering different stakeholders ideas about what performance means and how it is achieved. A range of tools and techniques can be used to make people think hard about performance and its consequences. These include mapping goals to gain insight into the hazy world of cause and effect and to challenge beliefs about the mechanisms that connect them.

This one-day course on performance measurement is designed to make managers profoundly challenge their understanding of what performance is and how it can be measured. It will examine the different perspectives on performance, the various frameworks in common use and the advantages and disadvantages of these approaches. The mapping and thinking tools for surfacing beliefs will be tested to demonstrate their usefulness. Ideas on how to design a new performance management system or strengthen an existing system will be introduced and implementation issues discussed.

Is it right for me?

This course is designed for all managers concerned about measuring performance, including:
· Executive managers responsible for defining what performance is and performance measurement strategy
· Financiers and planners concerned with designing performance measurement systems
· Operational managers who use performance management information

What will I learn?

By the end of the course you will be able to:
· Understand how to define performance and how definitions will vary between stakeholders
· Appreciate how to use cause and effect mapping and goal mapping tools
· Deal with the complex effects of performance measurement on the system it measures
· Understand how to approach measuring the "unmeasurable" – the long-term strategic outcomes
· Develop ways of applying the ideas in your own organisational setting

What will it cover?

What is Performance Measurement?
· The background to performance and performance measurement
· Who are the stakeholders and what they expect
· Defining performance and balancing definitions
· The common elements of performance measurement frameworks

Measurement

· What can we measure?
· Picking the right measurements
· Avoiding overkill

Cause and Effect Implementation
· Defining a cause and an effect and the things that link them
· Mapping cause and effect and mapping interrelated goals
· Testing the logic of causal relationships
· Confirming learning
· Planning for implementation
· Errors to avoid

Problem Performance
· The law of unintended consequences, and what to do to mitigate its effects
· Measuring the risk associated with performance
· The human impact of performance measurement

Course fees

one delegate: £245 + VAT

two plus delegates on same coures: £200 + VAT per delegate

Venue

All courses are normally held at Charnwood House, near Nottingham

Dates for 2008

14 Mar, 9 Jun, 19 Sep