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"1-DAY The Vision & Practise of Lean Public Service"

Services Ltd is currently running a series of regional seminars and associated implementation training courses led by our Managing Director, Prof. Tony Bendell. Tony is an international expert in the field of Lean Operations and Public Services. Formerly Director of the Centre of Quality Excellence at the University of Leicester Prof Bendell has more than 30 years experience of service quality and performance improvement in 5 continents. The team at Services Ltd are equally skilled, with backgrounds including Local Government Officers and Members. Our clients include Local Authorities, the Probation Service, Central Government and Agencies. The following quotes indicate something of how they value our approach:

"A public service background that includes the Audit Commission led me to investigate a range of potential providers of Lean implementation training. Services Ltd were selected as a training partner for their innovative and comprehensive approach to training and skill development via their Master Lean Belt Programme. As the training programme progressed, the implementation benefits began to crystalise. The forward potential for increased organisational efficiency is considerable."
Sean Quiggin, Director - Interventions, Thames Valley Probation
"Services Ltd’s Master Lean Belt programme and the help and training given to Members and Officers has provided a solid base from which to roll out the Lean approach. The initial batch of 14 projects started as part of the Master Lean Belt Programme has already yielded gains in 7 distinct services and the learning is being used to spread the Lean message across all services and activity in the Authority."

Maureen Chaffe
Head of Information Management
Arun DC

The Regional One-Day Lean Briefing Seminars

are led by Prof Tony Bendell and Simon Speller. Simon is a Cabinet Member for Stevenage Borough Council, a former officer and a senior lecturer at Middlesex Business School. The briefing seminars explain the argument and the drive for Lean Public Services, the various methods of implementation and the associated issues and arguments for each.

Regional One-Day Seminar Programme

09: 30 Registration, Tea & Coffee

10.00 The need for Lean Public Services; Benefits; Common misconceptions and the call to action

11.15 Refreshment Break

11.30 Lean Demystified. Case studies and gains achieved from Local Authorities, Healthcae, the Probation Service and Government Departments

12.30 Lunch

13.30 Doing it for Real; The essential 'Do's' and 'Do Nots'. Not Wasting Public Resources; Implementing the Lean approach in a Lean way

14.30 Refreshment Break

14.45 How Does this apply to You? Getting Started on your Lean journey.

15.30 Summary, Delegate Issues and Close of Seminar

 

Course fees

one delegate: £95 + VAT

Dates for 2009