"1-DAY Introduction to Business Process Improvement"
Business process improvement is for many managers the Holy Grail – highly attractive, but also mysterious and allusive. There are a plethora of techniques available to search for it, from simple process mapping to more advanced ISO 9001, Six Sigma and Lean methodologies. But which should we use, how do they fit together what will be most effective for us, and how do we start?
This one-day course aims to provide an overview of the keys to successful process improvement. As well as introducing theory, approach and tools, it includes workshop sessions to allow delegates to raise and have addressed specific issues relevant to their own organisations and deployment. Based on small groups and highly interactive in nature, the course is suitable both for those new to the field and those who would benefit from a reminder or who wish to come up to date with the latest improvement thinking.
Is it right for me?
Suitable for individuals who are:
· Quality managers or facilitators
· Managers responsible for process or business improvement
· Managers or team leaders responsible for the efficiency of operations
What will I learn?
By the end of the course you will be able to:
· Understand the nature of business processes and the need and method
to improve them
· Appreciate the major business process improvement methodologies,
their advantages and disadvantages, and how to choose between them
· Identify process design and process improvement issues
· Introduce or refine effective process measurement
· Apply simple forms of each process improvement approach to simple
process problems and opportunities
· Confidently plan, organise and document process improvement
· Identify the need for further training and development
What will it cover?
Business Processes and Their Link to Strategy
· Importance of Business Processes
· Policy Deployment and Hoshin Kanri
· Critical Success Factors
· The Balanced Scorecard
'Advanced’ Process Improvement Approaches
· Lean Process Management
· Poka Yoke Mistake Proofing
·
Six Sigma
· Choosing between methods
Role of Processes in Quality Management Models
· People, Processes and Results
· The Central role of Processes
·
Processes in ISO 9001:2000
· Processes in the EFQM Excellence Model
·
Related models
Getting Started
· Where and how do I start?
· Doing an organisational stocktake
·
Principles of process improvement
· Planning, deployment and review
Process Analysis and Mapping Methods
· Process Deployment Flowcharts
· Process Efficiency Measures
·
Process Risk and FMEA
Course fees
one delegate: £245 + VAT
two plus delegates on same coures: £200 + VAT per delegate
Venue
All courses are normally held at Charnwood House, near Nottingham
23 Jul, 2 Oct 2008