1-DAY Introduction to ISO 9001:2000 and Quality Management Systems

Course Tutor: Mike Stone

Dates

An Introduction to Quality Management Systems and ISO 9001:2000

This one-day workshop provides delegates with a good understanding of ISO 9001 and the effectiveness of a well-implemented Quality System. Participation is welcomed at all times during the day and delegates will have various clauses in ISO 9001:2000 explained and discussed in relation to their own work.

The primary aim of such quality system standards is to achieve good management control. This automatically results in improved quality of output, be that a product or service. These system standards were not designed to address technical inadequacy. To some degree, technical competence is assumed. It is the management of the infrastructure of the company/organisation which needs to be examined and improved, as this is where the root cause (or causes) of problems are usually found.

ISO 9001 is an international standard for Quality Management Systems. It does not guarantee perfection of product or service, but instead is complimentary focusing on the quality of management in making product or service available.

Is it right for me?

Suitable for individuals who are:
· Staff with explicit Quality Management responsibilities
· All managers whose work, or that of their team, affects Quality
· Managers and Supervisors in ISO 9001 certificated organisations
· Managers of organisations considering certification to ISO 9001:2000

What will I learn?

By the end of the course you will be able to:
· Recognise the need for Quality Management Systems and the role of the international systems standard ISO 9001:2000
· Understand the requirements for a well implemented Quality System
· Appreciate the scope of ISO 9001:2000 and the coverage of its individual clauses
· Appreciate the Certification and Accreditation processes
· Identify the issues of application in your own organisation and the benefits available

The What will it cover?

Case for Quality Management Systems
· History and current needs
· What normally goes wrong in organisations and how it can be prevented
· The Requirements of a well implemented QMS
· Where ISO 9001:2000 fits in

The Certification and Accreditation Processes
· Third party certification
· Choosing a certification body
· The Accreditation process and UKAS

Clauses of ISO 9001:2000
· The changes from the old standard· Management Responsibility
· Resource Management
· Product (and/or Service) Realisation
· Measurement, Analysis and Improvement
· The role of customers and continual improvement

Taking Stock of Current Practice
· Where are we now, where do we want to be, and how do we get there?
· Undertaking a review/health check
· Common issues and likely solutions

Scope and Role of ISO 9001:2000
· Purpose and use of the standard
· Coverage and exclusions
· Tailoring permitted
· Documentation requirements
· Relationship to related environmental and health and safety standards, ISO 14001, OHSAS 18001 etc

Course fees

one delegate: £245 + VAT

two plus delegates on same coures: £220 + VAT per delegate

Venue

All courses are normally held at Charnwood House, near Nottingham.

 

Dates for 2008

20 Mar, 18 Jun, 27 Oct