"BQF Licensed Assessor Course"

Introduction

This two-day licensed course provides training for organisational assessment against the EFQM Excellence Model. It revolves around a realistic case study organisation that is assessed by delegates both individually (prior to the course) and then collectively (during the course).

The course is designed to ensure that participants understand the Model and the process and deployment of assessment, can prepare useful feedback reports, conduct effective on-site assessments, and operate successfully as part of an Assessment Team. This is achieved through short informal inputs and syndicate exercises using the case study.

On completion of this licensed course delegates will be able to self-assess and, if appropriate, train within their own organisation.

Content

• Using the EFQM Excellence Model
• Scoring Using RADAR
• Key Themes - Understanding the Organisation Being Assessed · Reaching Consensus
• Preparing for Site Visits
• Preparing and Delivering Feedback Reports
• Self-Assessments – Various Options
• Personal Review and Action Plans
• Open Forum: Delegate Issues on Self-Assessment and Implementation, “Drivers” and “Blockers” to Success
  
  
  

Course fees

one delegate: £575 + VAT

two plus delegates on same coures: £520 + VAT per delegate

Venue

All courses are normally held at Charnwood House, near Nottingham

 

Dates for 2008

07-08 Apr 2008 or

01-02 Sep 2008